Terms of Service

1. Agreement and eligibility

These Terms govern your use of Welica. By creating an account or using the app, you agree to these Terms and our Privacy Policy. If you do not agree, do not use Welica.

Welica is intended for users aged 16 and over. If you are under the age of majority where you live, use Welica only with the permission of a parent or guardian where required. By creating an account, you confirm that you meet these requirements.

2. The Welica service and your account

Welica provides educational and personal-development tools for Careers, Life Skills, and Wellbeing. Content is provided for general educational and informational purposes; Welica is not a school, healthcare provider, professional adviser, or job-placement service.

You are responsible for providing accurate account information, keeping your credentials secure, and activity carried out through your account. Contact support@welica.app if you believe your account has been accessed without permission.

We may change, improve, suspend, or discontinue parts of the service. We will provide notice where required by law.

3. Free access and subscriptions

Welica may provide free features or a limited app-managed free-access period. App-managed access does not automatically become a paid subscription, authorise a charge, or require cancellation. A paid subscription begins only when you separately confirm a purchase through Apple, Google, or our web checkout.

App purchases are handled by the Apple App Store or Google Play under the terms shown at purchase. Web purchases are processed by Paddle. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Subscriptions renew automatically until cancelled. App subscriptions can be cancelled through the relevant store; web subscriptions can be cancelled through the link in the Paddle receipt email or at paddle.net, or through Profile > Your Welica access in the app. Web refunds follow our Refund Policy. Price changes apply to future billing periods subject to the relevant provider's rules and applicable law.

One Premium subscription unlocks Welica wherever you sign in with the same account. Buying on one platform does not cancel a subscription you already have through another provider.

4. Optional AI features

Some Careers and Life Skills exercises offer optional feedback using OpenAI. When you request AI feedback, your submitted answer and relevant exercise context are sent to OpenAI as explained in our Privacy Policy. You can decline AI feedback and use the available manual or no-AI path.

AI output may be incomplete, inaccurate, or unsuitable for your circumstances. It is not medical, psychological, legal, or professional career advice and should not be your sole basis for an important decision.

5. Content, acceptable use, and intellectual property

Welica and its educational materials, software, designs, and brand assets are owned or licensed by Equanimo Private Limited and protected by applicable intellectual-property laws. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use Welica for its intended non-commercial purpose.

You retain ownership of content you submit. You grant Equanimo a worldwide, royalty-free licence to host, process, analyse, and display that content as reasonably needed to operate, secure, and improve Welica and provide features you request, including optional AI feedback. We may also use information that has been anonymised or aggregated so it no longer identifies you for analytics and service improvement.

You must not:

• use Welica unlawfully or to harm, harass, impersonate, or deceive another person;
• submit content you do not have the right to use;
• attempt to bypass security, disrupt the service, reverse engineer it where prohibited, or gain unauthorised access;
• scrape, automate access to, copy, resell, or commercially exploit Welica or its content without permission;
• misuse subscriptions, create accounts fraudulently, or interfere with another user's account.

6. Account deletion and termination

You may request account deletion by opening Profile and selecting "Delete account" in the account actions section, or by contacting support. Deletion is permanent. The handling of account data, backups, analytics, provider records, and store transactions is explained in the Privacy Policy. Deleting your Welica account does not cancel an Apple, Google, or Paddle subscription. Cancel an app subscription through the relevant store, or cancel a web subscription through the link in the Paddle receipt email or at paddle.net, or through Profile > Your Welica access in the app.

We may restrict or terminate access where reasonably necessary to protect users or the service, enforce these Terms, respond to legal requirements, or address serious or repeated misuse. Where appropriate, we will provide notice and an opportunity to contact support.

7. Disclaimers and liability

Welica is provided on an "as available" basis. To the extent permitted by law, Equanimo does not guarantee uninterrupted service, error-free content, particular learning outcomes, employment results, or that every feature will always remain available.

To the maximum extent permitted by applicable law, Equanimo Private Limited is not liable for indirect, incidental, special, consequential, or punitive loss arising from your use of Welica. Where liability cannot be excluded, our total liability is limited to the amount you paid for your subscription in the 12 months preceding the claim, or USD 100 (or the equivalent in your local currency), whichever is less. Nothing in these Terms excludes rights or liability that cannot lawfully be excluded or limited.

8. Changes to these Terms

We may update these Terms to reflect changes to Welica, our business, or legal requirements. We will update the effective date and provide additional notice or request renewed acceptance where required for a material change. Continuing to use Welica after an update takes effect means the updated Terms apply, to the extent permitted by law.

9. Governing law and contact

These Terms are governed by the laws of India, subject to any mandatory consumer rights that apply where you live. Before starting formal proceedings, please contact us so we can try to resolve the issue. If informal resolution fails, disputes will be resolved through arbitration under the Arbitration and Conciliation Act, 1996, with the seat in Chennai, India, to the extent permitted by applicable law. Any non-waivable right to use a court or another dispute process is preserved. If a provision is unenforceable, the remaining provisions continue in effect.