Privacy Policy

1. About this policy

Welica is a Careers, Life Skills, and Wellbeing app operated by Equanimo Private Limited ("Equanimo", "we", "us", or "our"). This policy explains the main types of personal information we handle when you use the Welica app, website, support channels, and related services.

2. Information we collect

Depending on how you use Welica, we may collect:

• Account information: such as your name, email address, phone number, authentication details, and profile information.
• Age and onboarding information: your selected age bracket, chosen career direction, and optional answer about how you heard about Welica.
• Learning and wellbeing information: your progress, quiz responses, reflections, practice or interview answers, goals, wellness check-ins, and content you choose to save.
• Subscription information: purchase status and entitlement information from Apple, Google, Paddle, and our subscription-management provider. Paddle collects payment details for web purchases as merchant of record; Welica receives the transaction and subscription metadata needed to grant access, not your complete payment-card details.
• Technical and usage information: app-instance identifiers, device and app information, crash reports, feature usage, and similar analytics used to operate and improve Welica.
• Communications: information you send to support and the limited account and onboarding information used to deliver service messages such as a welcome email.

Website information

Cloudflare processes ordinary request information, including IP addresses, to deliver and secure the website. The pricing page may receive an estimated country code and stores a pricing country only when you choose one. On the /app download page, Meta measurement may operate where our location-based rules and your browser choice permit it. It may receive the page URL, campaign and referrer information, browser or device information, Meta cookies, a page view, and a limited store-handoff event. The Welica app itself contains no Meta measurement SDK. Controls shown on the download page apply to future measurement in that browser and do not remove information already received by Meta.

If you create an account as an adult after tapping one of our Meta ads, our server tells Meta that a sign-up happened, using that ad's click ID, your IP address, and browser and device information supplied by your browser, so we can measure the ad. We don't send your name, email, phone or anything you type.

If you use Welica on the web, a small cookie on welica.app remembers that this browser recently had a signed-in Welica session so we can show “Continue”. It contains no name, email address, account identifier, or authentication token.

3. How we use information

We use personal information to:

• create and secure your account;
• provide learning, career, wellbeing, progress, and subscription features;
• provide optional AI feedback when you request it;
• send service communications and respond to support requests;
• measure performance, understand feature use, fix problems, and improve Welica;
• prevent misuse, protect our users and systems, and comply with legal obligations.

We do not sell your personal information for money.

4. Service providers and sharing

We share information only as needed to operate Welica, follow your instructions, protect the service, complete a business transaction, or comply with law. Our main provider categories are:

• Google Firebase and Google Cloud: authentication, hosting, database, storage, analytics, crash reporting, messaging, and server functions.
• OpenAI: optional AI feedback, as described below.
• RevenueCat, Apple, and Google Play: subscription status, purchase processing, and purchase restoration.
• Paddle: merchant-of-record payment processing for web purchases, including transaction, subscription, refund, and entitlement status.
• Cloudflare: website delivery, security, and country-level routing used by website features.
• Transactional email delivery providers: delivery of service emails using the recipient address, limited message content, and ordinary delivery metadata. Open and link tracking are disabled for the welcome email.
• Meta: limited website advertising measurement and server-side adult signup measurement, as described above.

These providers process information under their own terms and privacy policies. Information may also be disclosed where required by law or in connection with a merger, financing, acquisition, or sale of all or part of our business, subject to applicable safeguards.

5. Optional AI feedback

Some Careers and Life Skills exercises offer optional feedback using OpenAI. When you request it, the answer you submitted and the relevant exercise context are sent to OpenAI for processing. We do not include your name, email address, profile photo, or other account-profile information in that request.

Welica has not opted in to use these API submissions to train OpenAI's models. OpenAI may temporarily process or retain API content for service security and abuse prevention under its terms. You can decline AI feedback and continue through the available manual or no-AI path. You can also revoke permission for future requests in Profile > AI feedback. Revocation does not automatically delete feedback already stored in your account.

AI feedback can be incomplete or inaccurate and is not medical, psychological, legal, or professional career advice.

6. Analytics, communications, and advertising

Firebase Analytics uses an app-instance identifier and limited event or user-property values to help us understand onboarding and feature use. Welica does not set your Firebase account UID as the Analytics user ID and does not send free-text learning responses to Analytics. The app does not currently provide a separate analytics switch. Previously collected analytics follow our configured Google Analytics retention settings and Google's handling of aggregate reports.

Service emails are sent for operational purposes. Marketing choices, where offered, are handled separately. Website advertising measurement is limited to the circumstances described in the Website information section above.

7. Retention and deletion

We keep personal information only for as long as reasonably needed to provide Welica, meet legal and security obligations, resolve disputes, and enforce our agreements. Retention depends on the type of information and why we hold it.

• Account information and saved learning content are generally kept while your account is active.
• Identifiable support submissions are removed from Welica-controlled live systems and provider accounts within 90 days unless a longer period is legally required.
• Limited backup copies, fraud-prevention records, transaction records, and information held by service providers may remain for a limited period or as required by law.

You can request deletion in the app by opening Profile and selecting "Delete account" in the account actions section, or by contacting support@welica.app. When deletion completes, we remove your account and associated personal content from Welica-controlled active systems. Deletion does not automatically erase historical aggregate or app-instance analytics, records Apple, Google, or Paddle must retain, or information a provider is independently required to keep. It also does not cancel an App Store, Google Play, or Paddle subscription.

8. Children and age eligibility

Welica is intended for users aged 16 and over. If you are under the age of majority where you live, you should use Welica only with the permission of a parent or guardian where required. We do not knowingly provide ordinary Welica accounts to children under 16. If we learn that such an account has been created, we may close it and delete the associated personal information. Parents or guardians can contact us at support@welica.app.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, export, delete, restrict, or object to certain uses of your personal information, or withdraw consent where processing relies on consent. You can update profile information and notification preferences in the app, control future AI requests through Profile > AI feedback, and request account deletion through Profile.

To make another privacy request, email support@welica.app. We may need to verify your identity before completing the request. Some rights and exceptions depend on applicable law.

10. Security, international processing, and changes

We use reasonable technical and organisational safeguards designed to protect personal information. No online service can guarantee absolute security.

Equanimo operates from India and uses providers that process information in India, the United States, and other countries. Where required, we use appropriate measures for international processing and transfers.

We may update this policy as Welica, our practices, or legal requirements change. We will update the date shown on this page and provide additional notice or seek renewed consent where required for a material change. Changes limited to website measurement may also be identified by a separate website-section date.