Refund Policy

1. Web purchases through Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

We offer a full refund when you request it within 14 calendar days of the transaction date. This applies to the first payment and every renewal of a monthly or annual web subscription. No reason is required.

To request a refund, reply to your Paddle receipt email or contact Welica at support@welica.app or +91 63748 16710. Welica support approves and initiates eligible refunds through Paddle. Paddle returns the money to the original payment method where possible. Premium access for the refunded period ends when the refund is processed.

2. Cancelling a web subscription

Cancel through the subscription-management link in your Paddle receipt email or at paddle.net, or open Profile > Your Welica access in the app. Cancellation stops future renewals. Unless you also receive a refund, Premium access continues until the end of the paid period.

3. App Store and Google Play purchases

Apple and Google control billing and refunds for purchases made through their app stores. Request an App Store refund through Apple Support, or request a Google Play refund through Google Play Help. Their eligibility rules and processing times apply.

4. Free access

Welica's free features and app-managed free-access periods do not require payment details and do not create a charge. There is nothing to cancel or refund unless you separately purchase a paid subscription.

5. Statutory rights

This policy adds to, and does not limit, any refund, cancellation, or consumer rights that cannot lawfully be excluded where you live.